Order management automation with AI Agents
Food & Beverage
Order Management
Managing a high volume of low-value orders is hard. Especially when customers rely on non-EDI formats or send incomplete EDI messages. Orders, change requests, and quote inquiries arrive as emails and attachments in various formats, each shaped by customer-specific rules and missing details. Traditional automation assumes standardized. In reality, order flows vary by customer, and for many smaller customers this kind of flexibility is helping them stay competitive. Treating this variation as an exception creates more manual work and less scale. Agentic automation adapts instead. AI Agents determine what action is required (new order, change, quote), resolve gaps, and adapt to each customer’s logic. Requests become ERP-ready records, and every interaction becomes visible and measurable: response times, changes, and recurring problems. Order management scales without backlogs, blind spots, and extra headcount.