ORDER MANAGEMENT

AI Operator for
high-performing customer service

Faster order cycles, fewer errors, and the capacity to scale your business.
At any volume, with the team you already have.

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Committed to early value

Live in 1 day. First results in 7.

80

%

Less manual work
95

%

Automation
100

%

Faster replies
HOW WE'RE DIFFERENT
Experience you can use right away

We’ve built Nordoon from years of automating operations in supply chains, and we bring this experience straight into your business. Your AI Agents work like they already know the job: they carry your operational logic, manage the routine work, and surfaces only what needs a person. Our cutting-edge technology comes grounded in supply chain experience, so your AI Agents process data with +99% accuracy from the first week.

Fits fast in your environment

We help you move swiftly from setup to daily work to first results. Our out-of-the-box integrations with industry-relevant ERPs, Outlook and Teams go live quickly, and Agents start managing orders as soon as they’re connected. They pick up customer orders the moment they arrive, handle changes and follow-ups, and update ERPs automatically. Your team stays real-time, nothing gets missed.

Rapid time to value

Nordoon is made to handle the volume and exceptions that typically slow customer service down. Our AI Agents deliver in the first 7 days and keep delivering as your workload rises. With 100% faster replies and 80% less manual work, your team has the capacity to white-glove customers and win more deals. The gains continue as business grows.

WHAT WE DO

Handle every order with the speed and detail your customers expect.

01
Process non-EDI orders
02
Double-check EDI orders
03
Quotes & Estimates
04
Customer behavior & Team performance
Process non-EDI orders
Orders may arrive in any format – PDFs, spreadsheets, emails, screenshots. The AI Operator understands all shapes and forms, maps items to internal references, and turns fragmented inputs into clean orders that go straight to your ERP. This way you manage rising volume without backlogs or extra hiring.
Double-check EDI orders
When EDI orders are incomplete or unclear, the AI Operator steps in. It detects missing data, requests clarification from the customer, and fills in the gaps as soon as information arrives. Small issues get resolved before they turn into delays or errors. Orders keep moving and your team stays in control.
Quotes & Estimates
The AI Operator interprets requests, maps products to price lists, prepares structured quotes, and sends the replies swiftly. Simple requests are handled end to end, complex ones arrive in your inbox for approval. Your customers get faster answers, and your team handles more opportunities with less effort.
Customer behavior & Team performance
AI Agents process orders fast and automatically log every request, change, exception, and reply. Response times and SLA adherence are visible in one place. Customer behavior comes into focus too. Insights into last-minute changes, frozen-zone updates, repeated non-compliance give you an upper hand in negotiating terms, pricing, and service levels.
Work with us
WHAT YOU CAN EXPECT
Manage high-mix customer base

Serve many customers with different rules and instructions, without extra coordination. AI Agents apply each customer's logic, so your team works through one consistent process. Service stays high, even as the number of customers grows.

Handle any type of order

Turn PDFs, spreadsheets, scans, emails, and EDI gaps into clean order data: SKUs, batch details, units, and customer-specific notes. Agents understand every format and turn it into the structured order your team needs, automatically mapped to your ERP.

Less firefighting

Agents spot issues early and communicate what’s wrong to the right person, with the context to fix it. Errors like incorrect units or missing product codes get clarified before they create problems. Your team sees fewer ad hoc fires and focuses on customers.

Fast replies, every time

Reply faster to orders, changes, and quotes. Your AI Operator preps clear responses even when requests have complex product details or documentation requirements. This speed in action makes your company easier to do business with.

Get more done with the same team

Increase order volume without increasing headcount. The AI Operator handles the repetitive work: checks, copy-paste, reconciliations.  Each person produces more and gains time to deliver white-glove service to key customers.

Our Customers

It has been great 🙏🏻 The tool is very useful and saves us an enormous amount of manual work.

Rabia Tanis
Associate Consultant @Siemens

Working with Nordoon helped us increase productivity for our skill harmonization projects significantly.

Stefan Walter
Senior VP @msg group

I searched for years for a solution to connect different systems and standards in B2B. Nordoon is exactly the tool I needed.

Philipp Reupold
Senior Director Sales @Infineon

I loved how easy the template can be set up. It is very impressive that extractions in Nordoon work with all languages.

Linda Baughman
Digital Transformation @Ford

It works really nicely. I am impressed how well it handles extraction even from very difficult examples.

Philipp Blohm
Lead IT Consultant @msg group

Nordoon has been a game-changer, streamlining my data import tasks into Xero and saving me 3 hours per client.

Pablo Trento
Accounting Consultant @Advotax

Deploying our first agentic AI in ERP forecasting streamlined
processes and unlocked new business value through greater
efficiency and accuracy.

Johanna Hansen
Global Digitalization & AI – AI Project Manager @Tiefenbacher Group

Embracing AI for our ERP forecasting was a game-changer transforming complex data entry into a swift, accurate, and automated process that empowers our team to focus on delivering greater value.

Thibaut Chappelat
Head of Supply Chain, Partner Supply @Tiefenbacher Group

Fast to connect. Works with your tools.

INTEGRATES WITH
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Ready to scale your order management
in 1 week?