Operational work depends heavily on timing.
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Decisions are rarely blocked because information does not exist. More often, they are delayed because the information arrives too late, arrives without context, or requires another handoff to retrieve. This becomes especially visible during coordination: when teams align internally, or when they go back and forth with suppliers and customers to clarify changes, confirmations, or exceptions.
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Email and Teams are where this coordination happens. That is where updates are discussed, follow-ups are agreed on, and next steps are decided. Moving away from that context to check another system or reconstruct history adds friction at exactly the moment when clarity is needed.
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That’s why Ask Agents is now available directly in Microsoft Teams.

Working with AI Agents as part of the conversation

Ask Agents brings Agent reasoning into the same place where coordination already happens. Agents work alongside teams, answering operational questions in the flow of ongoing conversations, without breaking context or requiring a platform switch.

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Asking questions is simply the interface. What sits behind it is continuous work: tracking changes, maintaining history, and connecting information across systems.

In practice, this shows up through questions like:  

• What changed on this PO since last week?

• Who confirmed this delivery date?

• When was this quantity last updated, and why?

• Where do we still have open mismatches?

• What’s preventing this order from being invoiced?

• Are there recurring issues with this supplier?

• Can this PO be closed?

These questions reflect everyday execution work. They touch on progress, blockers, exceptions, and decisions. Having them answered directly inside Teams keeps coordination tight and reduces unnecessary back-and-forth.

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How Agent reasoning shows up in Teams

When Agents respond, they surface information in a way that supports ongoing workl

• Current status, with full history
  The present state and how it evolved over time

• Data interpreted in context
  Changes, exceptions, and messages read together.

• Patterns across time
  Recurring issues identified automatically.

• A clear summary
  Just the bottom line, what matters now.

• Direct references
  Every answer links back to the source data behind every answer.

Ask Agents is also available in Microsoft Outlook, so the same interactions work where emails arrive and coordination often starts. This update is available for all Nordoon enterprise customers.